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Showing articles tagged with: Complaints
 
National Committee Chair 2020 David Cain

Freedom to Speak Up guardians can help boards and line managers find out what’s really going on in their organisations, and act as a safety valve for staff grievances and complaints. Alison Moore finds out more.

28 May 2021 | By Alison Moore
Feature
Henrietta Hughes 2021

NHS National guardian Henrietta Hughes introduces a new e-learning package, and explains how line managers can foster a listening culture that supports staff who want to speak up.

12 March 2021 | By Henrietta Hughes
Analysis & opinion

In today's NHS, we know it's crucial to protect people who raise the alarm about poor patient care or incompetent staff. But it's just as vital to avoid giving cover to people with axes to grind – as one innocent NHS manager discovered.

30 October 2017 | By Anonymous
The Sharp End
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