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Showing articles tagged with: Complaints
 
Man pointing finger in an accusatory way

The NHS's enduring tendency to point the finger when something goes wrong can fill clinicians with fear and hamper managers trying to solve problems. We ask why the NHS is still struggling to shake off its blame culture after decades of trying.

27 March 2024 | By Jessica Bradley
Feature
Man pinning note to investigation board

Before taking any disciplinary action, your employer must carry out a fair investigation into the allegations against you. We explain your legal rights and what employers must to do to ensure a investigation is above board.

13 July 2023 | By Jo Seery
Legal Eye
National Committee Chair 2020 David Cain

Freedom to Speak Up guardians can help boards and line managers find out what’s really going on in their organisations, and act as a safety valve for staff grievances and complaints. Alison Moore finds out more.

28 May 2021 | By Alison Moore
Feature
Henrietta Hughes 2021

NHS National guardian Henrietta Hughes introduces a new e-learning package, and explains how line managers can foster a listening culture that supports staff who want to speak up.

12 March 2021 | By Henrietta Hughes
Analysis & opinion

In today's NHS, we know it's crucial to protect people who raise the alarm about poor patient care or incompetent staff. But it's just as vital to avoid giving cover to people with axes to grind – as one innocent NHS manager discovered.

30 October 2017 | By Anonymous
The Sharp End
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