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Pay, Pensions and Terms & Conditions

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MiP provides individual advice and representation  for members who are having problems with the their pay, pensions or other terms and conditions. As well as advising you on your rights, we can help you to prepare claims and appeals, and take up issues with your employer or NHS Pensions. In some cases, we may take legal action on your behalf.

Some of the issues we help members with include:

  • Disputes over grading or job evaluation (including the Agenda for Change and Hay systems)
  • Errors in salary, tax and pension calculations
  • Unreasonable workloads and working hours
  • Moving between NHS pension schemes, and between NHS and external schemes (e.g. civil service)
  • Pensions and retirement planning
  • Sick leave and ill-health benefits
  • Unsafe or unhealthy working conditions
  • Refusal of annual leave, special leave or carers leave
  • Problems arranging maternity leave and accessing maternity rights
  • Disputes over responsibilities and changes to job descriptions

Over the coming months, we will be publishing more detailed advice on understanding and responding to common problems at work. To receive an alert when we publish new information, sign up for our email bulletins using the box on the right.

Talk things through

If you have problems similar to any of the above, you can contact your MiP rep or national officer for some initial advice. They will advise you on the best way to take the issue forward.

Many problems with pay, terms and conditions are down to mistakes or misunderstandings. Often it's also worthwhile discussing your problem informally with your line manager or HR. Draw their attention to any relevant policies or terms in your contract. If they promise to help, give them a reasonable amount of time to resolve the problem – but keep checking on progress regularly.

You can't have too much information

It will usually be easier and quicker to resolve your case if everyone is clear about the terms of your contract and what policies apply. Make sure you check the wording of your contract and that your job description is up to date. Gather together any relevant local policies or procedures. Your national officer will be able to advise you of your rights under national NHS policies and employment law.

It will help your MiP rep or national officer enormously to have all the relevant information at their fingertips. Keep copies of any relevant emails or letters from your employer or colleagues, and make a note of any phone or face-to-face conversations relevant to your case.

In some cases, it's a good idea to keep a diary, recording the hours you worked, working conditions, what work you did, contact with managers and colleagues and so on – anything that might be relevant to your case.


If you believe your problem may be the result of discrimination by your employer or a colleague, contact your national officer for advice as soon as possible. In legal terms, discrimination is unfair treatment on the grounds of a protected characteristic (sex, race, sexual orientation, age, disability or gender identification). You can also visit our Discrimination & Equality page for further advice.

Pensions & retirement

Pensions are complicated. MiP has a great deal of expertise in the NHS pension schemes and a lot of experience in dealing with people moving between different schemes. If you are unsure about your retirement plans or how they will be affected by organisational changes or job moves, you can always call your MiP national officer to chat through your options. If they can't advise you, they will put you in touch with someone who can.

Ideally, you should start planning for your retirement at least ten years before you want to retire. MiP can arrange pension advice seminars for members and, through our partners at the FDA and UNISON, we offer a range of financial advice services which will help you to plan for your retirement with confidence.

Latest Articles about Pay, Pensions and Agenda for change 

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Eleanor recently joined the NHS as a senior manager at an acute trust in England. She’s full-time but has flexible hours and works from several locations, including home.

10 May 2022 | By Craig Ryan
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Hazel has been working flexibly for more than 20 years. After the birth of her first child, she considered putting her career on hold altogether, but “I didn’t think I’d have the confidence to go back after 20 years bringing up the kids,” she says.

10 May 2022 | By Craig Ryan
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Workers increasingly see flexible working as the norm, but it has proved notoriously hard to implement in the NHS. We assembled a panel of experts to discuss how the NHS can overcome the obstacles to offer people the flexible and attractive careers they want.

05 May 2022 | By Craig Ryan
Eleanor recently joined the NHS as a senior manager at an acute trust in England. She’s full-time but has flexible hours and works from several locations, including home.
10th May 2022
By Craig Ryan
How MiP offers its members individual representation and legal advice, helping you tackle problems at work
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