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The union for health and care managers

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Individual Representation & Legal Advice

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When you run into a problem at work, you need someone on your side. 

As a member of MiP, you can always get expert advice and support from our team of national officers and local reps. Whether you need a quick chat or full-scale representation, we’re here to give you the support you need to get the best outcome.

What can we help with?

MiP can support you with almost any issue at work, but typical problems we deal with include: 

  • The consequences of organisational change, including being made redundant or transferred to another employer
  • Disputes over your pay, pension or conditions of employment
  • Changes to your job description or grading
  • Being scapegoated when something goes wrong in your organisation
  • Bullying and harassment
  • Disciplinary action by employers or professional bodies 
  • Vexatious complaints against you
  • Dismissal or settlement agreements
  • Unfair denial of promotion or training and development opportunities
  • Discrimination on the grounds of sex, race, age, disability, sexual orientation or trade union activity
  • Ill-health or other personal problems affecting your work

MiP supports both managers who are subject to complaints, and those who feel they’ve been treated unfairly and wish to pursue a grievance against their employer. 

If you have a problem like any of the above, you can read our advice pages to find out what to do next. But always contact your national officer as soon as possible – the sooner you get MiP involved, the more we can help. If you’re unsure whether MiP can help with a problem, you only have to ring your national officer to find out.

How we support you

Depending on the nature of your case, your MiP national officer may support you by:

  • Reviewing and analysing your case, and agreeing a plan of action with you 
  • Negotiating with your employer
  • Representing you at meetings, hearings and tribunals
  • Helping you with correspondence, submissions and applications
  • Reviewing offers and proposals from your employer
  • Reviewing your employer’s policies and procedures to ensure they are fair and meet nationally-agreed standards
  • Arranging mediation
  • Liaising with local reps and link members where necessary
  • Putting you in touch with other specialist sources of advice and support
  • Taking advice from our solicitors and/or legal action where appropriate

Wherever possible, we will try to resolve your problem through informal discussions with your manager or employer, before using formal procedures or legal action. Experience suggests that in most cases informal channels achieve the best results for everyone involved. 

MiP also has access to a team of associate officers operated by our parent union the FDA. These are professional caseworkers, employed on a consultancy basis to help out during times of high demand or when specialist expertise is required; we use them to ensure that we always have the capacity to meet our members' needs. In some cases, national officers may also refer cases to a local MiP rep working in your organisation – typically because they have skills or contacts which make them the best person to help you. 

If your MiP national officer is already representing a member or group of members on the opposite side of your case – e.g. someone who has made an accusation against you – your case will be dealt with independently by another MiP national officer. 

There are some limitations on the support MiP can offer to members who have joined very recently – please see below for details. 
 

Feedback and quality control

All individual cases are recorded and monitored using our casework handling system. This allows us to share intelligence and feedback on cases between MiP staff, and monitor our performance in supporting members. It also means another member of staff can quickly pick up your case should your usual national national officer be unavailable for any reason. All information relating to your case is completely confidential and stored in accordance with all relevant data protection regulations.

We encourage members to provide feedback on how we handle their cases and carry out regular surveys to ensure we are meeting their needs. We assess our performance against these five criteria:

  • Accessibility – how easy was it to access the support you needed?
  • Responsiveness – how responsive were we to your needs?
  • Expertise – did we have the right skills and knowledge to deal with your case effectively?
  • Objectivity – did we approach your case fairly and realistically?
  • Empathy – did you feel we were on your side?  

Restrictions

In the interests of fairness to all members, we cannot provide full representation or legal advice for problems that began before you joined MiP or those arising within your first 13 weeks of membership. During this period, however, you can still get initial advice from your national officer by telephone. 

In dealing with your case, MiP will take legal advice from our own solicitors, where necessary, and may take legal action on your behalf if it is likely to be both successful and beneficial to your case. But to protect the financial position of the union, we cannot fund the use of your own legal advisers.
           
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