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Friday 25 November 2016

MiP Conference: “Managers need to be brilliant”

By MiP

Matthew Swindells speaking at MiP's conference
Swindells: “Egos need to be checked in at the door – we need to move from senior management doing this to engaging the public.” Photo: Stefano Cagnoni

Matthew Swindells, national director for operations and information at NHS England, told MiP’s Conference that NHS managers need to be “strong, resilient and brilliant” to meet the challenges posed by the Five Year Forward View and the integration of health and social care.

He said the NHS had made “spectacular progress” since the 1980s, when people had had to wait 12 to 24 hours in A&E and up to two years for a non-urgent operation. While the NHS was doing “fantastic work every day”, he acknowledged life for managers was particular tough at the moment.

STPs had brought people from health social care together, often for the first time, he said. But such partnership working required “egos to be checked in at the door” and more open engagement with patients and staff.

“We need to move from senior management doing this to engaging the public. We need to widen it to a conversation with the people who are doing the work. And we need to widen it to a conversation with the voluntary sector.”

He warned the next stage would be tough, “with more noise around STPs and more difficult conversations”.

Swindells played down the significance of competition in the future development of the NHS. “I don’t think incentivising hospitals to admit more people through A&E is the brightest thing to do now. “We are not expecting [Payment by Results] to be a significant part of how we plan the next two years’ contracting.”

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