Matthew Swindells, national director for operations and information at NHS England, told MiP’s Conference that NHS managers need to be “strong, resilient and brilliant” to meet the challenges posed by the Five Year Forward View and the integration of health and social care.
He said the NHS had made “spectacular progress” since the 1980s, when people had had to wait 12 to 24 hours in A&E and up to two years for a non-urgent operation. While the NHS was doing “fantastic work every day”, he acknowledged life for managers was particular tough at the moment.
STPs had brought people from health social care together, often for the first time, he said. But such partnership working required “egos to be checked in at the door” and more open engagement with patients and staff.
“We need to move from senior management doing this to engaging the public. We need to widen it to a conversation with the people who are doing the work. And we need to widen it to a conversation with the voluntary sector.”
He warned the next stage would be tough, “with more noise around STPs and more difficult conversations”.
Swindells played down the significance of competition in the future development of the NHS. “I don’t think incentivising hospitals to admit more people through A&E is the brightest thing to do now. “We are not expecting [Payment by Results] to be a significant part of how we plan the next two years’ contracting.”
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MiP’s annual event for workplace representatives, Reps Day, returns to Birmingham on 17-18 November. It’s an opportunity to meet fellow reps from across the country for a day of learning, networking and policy discussion.
MiP says regulation alone will not improve the NHS culture around raising and acting on concerns, following the findings of the Thirlwall Inquiry into the Lucy Letby case.
TUC Congress has backed a motion calling for an evidence-based and fully resourced plan for NHS management, with unions warning that cutting management capacity risks shifting essential work onto clinical teams.
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