MiP MiP

The union for health and care managers

Home  >  News & Campaigns  >  News Articles  >  News: Unions take action on payroll errors
Thursday 30 November 2017

Unions take action on payroll errors

By MiP

NHS England's Helen Bullers has apologised for payroll errors affecting hundreds of NHS staff.

MiP and other health service unions have formally complained to NHS England about mistakes by Shared Business Services (SBS), the public-private partnership which provides payroll and pensions services to 40% of NHS employers.

The move follows a string of complaints from members about errors by SBS which, in some cases, have left NHS staff with unexpected bills running into thousands of pounds. Over 300 staff are believed to be affected by mistakes in calculating tax and pension deductions, and errors in pension banding.

In its initial response to the unions' complaint, NHS England agreed to extend the repayment period for staff who have been overpaid from 11 to 24 months, with a maximum repayment of £146 a month. Staff facing "financial hardship" would be able to request longer repayment periods, NHS England said.

SBS denied responsibility for the mistakes in pension banding, blaming "ambiguity" in the guidance from NHS Pensions. But the company did not explain why it had taken several months to obtain clarity from NHS Pensions since the issue first surfaced in December 2016.

"It's disgraceful that SBS has refused to accept liability for their own mistakes. It was only after unions repeatedly requested further data checks that the full number of affected staff was revealed," said MiP national officer Jo Spear.

"We are pleased to hear that the organisation is taking a much more reasonable and flexible approach to repayments, but we still believe individuals should not be asked to cite financial hardship as a reason to repay over a longer period of time," she added.

In a letter to NHS unions, Helen Bullers, NHS England director of people and organisational development, said: "Having staff affected by pension banding errors is a deeply regrettable situation, for which we are sorry. We are committed to resolving this for each person affected in the most sensitive, supportive and pragmatic way possible."

If you think your pay or pension contributions have been miscalculated, contact your MiP rep or national officer for advice.

If you enjoyed this article, please sign up to receive our free monthly emails - and we’ll keep you up to date on news and events in health and care management

Sharp-End_2018-10-22_Digital-tech_Illo

Telemedicine could bring huge benefits but, managed badly, we could end up combining the worst aspects of private healthcare and public-sector IT.

22 November 2018 | By Anonymous
The Sharp End

When redundancies loom, everyone’s situation is different. One MiP member tells us about how the union worked to get an outcome that suited him.

03 October 2018 | By Craig Ryan
Casework
Scottish bank notes
Jon Restell - Chief Executive

Our job is about more than ensuring fair play once decisions have been taken, we need to influence the big decisions themselves.

24 July 2018 | By Jon Restell
Leading Edge
English currency in notes and coins
Sharp End_2018-04-18_Outsourcing_Cartoon

The Carillion collapse shows the perils of driving suppliers to the brink...

18 April 2018 | By Anonymous
The Sharp End
Jon Restell

Outsiders would expect leadership to be one of the highest national priorities in health and care. But they would be wrong.

13 April 2018 | By Jon Restell
Leading Edge
News_550x385_workforcereport

The NHS pay deal brought an end to seven years of pay misery – but came with a sting in the tail for some MiP members

28 March 2018 | By MiP
MIPatwork-555x385-breakthroughpartnershipdeal

A new partnership agreement gives MiP full negotiating rights for members in one of England's biggest CCGs, marking an important breakthrough for the union.

08 December 2017 | By Pete Lowe
MiP at work
123...>>
Find us
FDA MiP section, 6th floor, Elizabeth House, 39 York Road, London, SE1 7NQ
Copyright © 2018 MiP