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Thursday 05 November 2020

MiP Summit: Racism doesn’t stop when you’re a manager

By Craig Ryan

Karen Bonner, Buckinghamshire Healthcare Trust
Karen Bonner (Buckinghamshire Healthcare Trust): “We have to listen and act. There’s enough evidence out there to guide us.”

Racism doesn’t disappear when you get to senior levels – it stays close and causes distress to everybody, every day,” MiP National Committee member Yvonne Richards told delegates at MiP’s virtual Members’ Summit on 3 November.

This year’s Summit takes the form of 90-minute virtual meetings spread over the week. Tuesday’s session featured a panel discussion on how employers and unions can work together to tackle racism in the NHS.

Chairing the debate, Richards summarised the feedback from MiP’s recently-formed focus group of BAME members and explained that the union’s casework showed that “black members are disproportionally represented in negative procedures like capability, disciplinary and discrimination.”

Accepting racism exists

Cheryl Samuels, deputy director of workforce transformation at NHS England/Improvement warned it was “naive” for managers to think racism wasn’t a problem in the NHS. “The people we employ are are a section of society and some of those ugly behaviours we see in society are mirrored in our organisations,” she said.

She explained that unfair recruitment practices and informal arrangements – such as “people being tapped on the shoulder, nepotism and people belonging to clubs” – served to “marginalise minority groups even further.” Employers and unions needed to eliminate bias from arrangements for secondments and ‘acting up’ assignments, as well as access to “sexy training”, she said.

Helga Pile, UNISON’s deputy head of health, said it was “distressing” to hear that some union members feared “they would be treated as the problem” if they raised an issue about racism. “As trade unions, we’ve got to say these things are not acceptable and find ways to turn it round,” she added.

Listen and act

Karen Bonner, chief nurse at Buckinghamshire Healthcare NHS Trust, said: “We have to listen and act. There’s enough evidence out there to guide us.” She urged managers to “really listen to staff and not invalidate what they’re telling you – even if it’s uncomfortable. As a manager you have to ask, ‘What do I have to change to improve the experience that staff are having?’”

Samuels added: “Leaders have an absolute responsibility to sit up and listen, but also be conscious that discomfort is often where the greatest growth and learning happens.”

It was also important for NHS organisations “to recruit against our values as well as technical capabilities”, she said, pointing out that the vast majority of dismissals and disciplinary cases centred on conduct rather than capability.

Responsibility for tackling racism and discrimination “is too often put back on the people who are actually experiencing it”, Bonner said. “If you are managing people from different backgrounds, you have to recognise and understand that they come with difference. It won’t always be easy for managers who are not people of colour, and you won’t always get it right, but it’s part of your responsibility.”

“Black people are exhausted,” added Yvonne Richards. “We’re tired and we’re now expected to teach people about something that we’ve been screaming about for at least the 26 years that I’ve been in the NHS.”

Helga Pile said it was important for leaders and union reps to show “curiosity” about other people’s experiences. “We’re looking for people to be less fearful of getting it wrong and more interested in asking questions because they want to understand,” she explained.

Cheryl Samuels, NHS England
Cheryl Samuels (NHS England): it’s “naive” to think racism isn’t a problem in the NHS.

Cheryl Samuels added: “Nobody needs to ask the question ‘why?’ anymore because there’s Google. People need to do their race homework.” She said NHS England was developing an “allyship programme” for white staff who wanted to support BAME colleagues. “We’ve got more white people than ever who really want to step up to the plate and do something about it. They recognise the injustice, they feel like they want to do something, but they need a bit of a framework,” she explained.

Racism is more sophisticated

Responding to questions about unconscious bias training, Bonner said research showed that such programmes don’t work on their own. Samuels agreed, saying that, while many organisations “had good intentions”, others had “subjected managers to these programmes just to be seen to be doing the right things”.

She said that union reps needed to recognise the seemingly-small “micro-aggressions” that often make up a pattern of discrimination. “People don’t really come out and say the things they used to say to my grandmother, who was a psychiatric nurse at Guy’s. It’s a lot more subtle and sophisticated now,” she explained. “When people come to them with issues, union reps need to be a voice for them… and the employer should be looking at that as an opportunity to change.”

Bringing the discussion to a close, Yvonne Richards described racism as “a challenge” to the NHS Constitution, which promises equal and fair treatment for everyone. “If we can’t get this right for the people we’re working with, how can we get it right for the people and communities we’re serving? We have to challenge ourselves honestly to do better,” she said.

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